Our aim is to ensure that every customer has a seamless experience. You are not just a number to us and each case will be assessed on a case by case basis.
If an item has been broken in transit we will offer a full refund in the scenario that we are unable send another piece.
Prior to making a purchase, kindly note that we do not accept returns for changes of mind. Please address all your queries to avoid any disappointment before the sale is final.
As per our T&C's slight colour variations will not be classified as a permitted reason for exchange. That is the beauty of purchasing your own individual piece of natural stone. No two are the same.
Purchasers are expected to promptly inspect their items upon delivery. In the event of any damages we kindly request that you reach out to us via email within a 24-hour window, providing accompanying photographs at email@example.com
Failure to notify any damages within this 24 hour timeframe will void the process of a exchange.