Returns

We strive to provide a seamless experience for every customer. Each case is assessed individually. If an item is damaged in transit and we cannot provide a replacement, a full refund will be offered

Prior to making a purchase, kindly note that we do not accept returns for changes of mind. We encourage you to reach out to address any queries before the sale is final.

Slight colour variations will not be classified as a permitted reason for exchange. That is the beauty of purchasing your own unique piece of natural stone. No two are the same. 

Purchasers are expected to promptly inspect their items upon delivery. In the event of any damages we kindly request that you reach out to us via email within a 24-hour window, providing accompanying photographs at hello@ilpietra.com.au 

Failure to notify any damages within this 24 hour timeframe will void the process of a exchange.