SHIPPING SERVICE PROVIDERS AUSTRALIA AND OVERSEAS
Il Pietra ships world wide. Our Australian deliveries are sent via Sendle a 100% carbon neutral delivery service ensuring all deliveries have a net carbon footprint of zero. For more info on their policies can be found here: https://try.sendle.com/en-au/carbon-neutral-delivery
Our international shipements are sent via DHL EXPRESS the pioneers in green logistics. Please find attached their sustainability information https://www.dhl.com/au-en/home/about-us/sustainability.html
The partnership with our shipping providers aims on keeping our planet and environment healthy, and enables us to support initiatives aimed at preserving and regenerating natural ecosystems.
We do not ship to PO BOXES please provide a delivery address
Standard shipping is a flat rate of $12 or FREE for orders over $150 ( 3-12 days)
Express shipping is a flat rate of $45 (1-3 days)
International shipping (orders outside of Australia) is a flat rate of $40
If your order has been paid in full and funds have been cleared most orders are fulfilled and dispatched within 2-5 business days. In support of slow interiors we don’t mass produce in order to minimise waste and avoid over producing. Il Pietra accepts no responsibility for delays once the tracking number has been supplied and dispatched from our warehouse. All items purchased from il Pietra are made pursuant to a shipment contract. With that being said, the risk of loss and the entitlement for lost items are passed to you upon our delivery to the carrier. If you wish to organise a preferred courier please contact us.
WHERE DO YOU SHIP FROM
All goods are shipped from our warehouse in Alphington, Australia