Delivery

SHIPPING PROVIDERS AUSTRALIA AND INTERNATIONAL
Il Pietra offers world wide shipping. Our Australian deliveries are sent via Sendle a 100% carbon neutral delivery service ensuring all deliveries have a net carbon footprint of zero. For more info on their policies can be found here: https://try.sendle.com/en-au/carbon-neutral-delivery

Our international shipements are sent via DHL EXPRESS the pioneers in green logistics. Please find attached their sustainability information https://www.dhl.com/au-en/home/about-us/sustainability.html 

The partnership with our shipping providers aims on keeping our planet healthy, and enables us to support initiatives aimed at preserving and regenerating natural ecosystems. 

DELIVERY RATES 

Australia-wide standard shipping is a flat rate of $12, or FREE on orders over $150 (3–12 days)

Express shipping is a flat rate of $45 (1-3 days)

International shipping (orders outside of Australia) is a flat rate of $40 express (6-8 days)

DISPATCH TIME

Pre-order products will display their estimated delivery time on the product

In stock products: Please allow 2-6 days for processing from our Melbourne warehouse.

WHERE DO YOU SHIP FROM

All goods are shipped from our warehouse in Alphington, Australia 

SHIPPING TERMS

If your order includes both In Stock and Pre-Order items: We’ll hold your order and ship everything together once all items are available. If you’d like the in Stock items sent earlier, please contact us—an additional delivery will apply.

Once your order has been dispatched and a tracking number is provided, Il Pietra is not liable for any delays or lost items, as responsibility transfers to the delivery carrier. If you’d like to use a preferred courier, please contact us.

We do not ship to PO BOXES please provide a trusted delivery address