FAQs
Where are you based?
We are based in Melbourne Australia.
Will the stone pieces scratch my surfaces?
Many of our pieces unless they are dual sided come with netting underneath to minimise the chance of scratches.
Why aren't my two pieces the same?
Due to the nature of natural stone, no two slabs are ever the same as each slab has its unique colour, pattern and veining. The organic uniqueness of stone ensures that each piece is distinct, making it exclusively yours and that’s the beauty of it!
Do you have a showroom?
For the moment, we are only selling online but we do have many beautiful stockists around Australia including Rj Living and Trit House. If you are hesitant about a particular piece, please refer to our customer highlights on our Instagram or many tagged photos.
Can I hire products for an event or shoot?
Unfortunately, we don’t offer our pieces for hire but if you are purchasing many pieces for an event we would be more than happy to extend our wholesale discount to you for your occasion. Please contact us via email
Do you offer wholesale?
We do offer wholesale. If you wish to enquire about becoming a wholesaler please contact us via email hello@ilpietra.com.au
How can I view your pieces?
At the moment we are only online however we have two main stockists Rj Living and Trit House. If you do wish to view certain pieces we would be more than happy to send through close up videos or photos for your perusal.
Where are your pieces made and materials sourced from
At Il Pietra we take pride in crafting many of our marble pieces right here in Melbourne Australia. However in our commitment to delivering the finest quality products, we've extended our production capabilities internationally for select items especially those requiring core-drilling for large blocks. Rest assured, our dedication to excellence and zero waste remains unchanged regardless of the origin. Il Pietra recycles and revives pieces from larger interior projects that came from European imported stone. This provides each piece a second life whilst simultaneously minimising the environmental impact and landfill footprint.
On our quest to support local all our packaging supplies are made in Australia. Any parcels from Il Pietra will come in a 100% recyclable box to reduce waste consumption along with environmentally friendly bubble wrap engineered to degrade when discarded.
How should I care for my il Pietra pieces?
Accidents can happen, and we are here to assist you with a list of care instructions. You can shop with confidence knowing that our pieces are designed to last a lifetime. However, over time your piece may show signs of wear and tear, of which this is all a part of the beauty of natural stone ageing.
For daily cleaning, a soft, damp clean cloth with warm water or methylated spirits is your best friend. Many common foods and drinks contain acids that will etch or dull the stone surface. When spills occur, promptly blot them with a paper towel. Avoid wiping, as it can spread the spill. Stone surfaces should be kept away from harsh cleaning chemicals, instead opt for a cleanser that is free of acidic detergents and abrasive properties
With these simple care instructions, your marble can be an heirloom that lasts a lifetime. If you have any questions or need further guidance, please don't hesitate to reach out to us below. Your satisfaction and the longevity of your marble are of great importance to us
Any other questions?
Please don’t hesitate, we are one email away and here to help! Contact us via hello@ilpietra.com.au