FAQs

Where are you based?

We are based in Melbourne Australia.

Why aren't my two pieces the same?

Due to the nature of natural stone, no two slabs are the same as each slab has its unique colour, pattern and veining. The organic uniqueness of stone ensures that each piece is distinct, making it exclusively yours and that’s the beauty of it!

Do you have a showroom?

We are online only but we do have many beautiful stockists around Australia including Rj Living and Trit House. If you'd like to see a particular piece we can send through photographs or current stock. We also have many customer highlights and tagged photos on our Instagram @il_pietra

Can I hire products for an event or shoot?

Unfortunately, we don’t offer our pieces for hire but if you are purchasing many pieces for an event we would be more than happy to extend our wholesale discount to you for your occasion. Please contact us via email 

Do you offer wholesale & trade discounts?

We offer wholesale and trade discounts. To enquire about becoming a stockist or receiving a trade rate, please email us via email 

Where are your pieces made?

At Il Pietra we take pride in crafting many of our marble pieces right here in Melbourne Australia. However in our commitment to delivering the finest quality products, we've extended our production capabilities internationally for select items that requiring core-drilling for large blocks. Our dedication to zero waste remains unchanged. In support of zero waste, Il Pietra recycles and revives left over slabs from larger interior projects. This provides each slab a second life whilst simultaneously minimising the environmental impact and landfill footprint. 

On our quest to support local all our packaging supplies are made in Australia. Shipped in 100% recyclable boxes with eco-friendly bubble wrap designed to degrade when discarded."

How should I care for my il Pietra pieces?

For cleaning, use a soft damp clean cloth with mild soap, warm water and gently pat dry with a soft cloth. Avoid strong alkali soaps. For any tougher stains a damp cloth with methylated spirits can be used. Many foods and drinks contain acids that can etch or dull marble, so promptly blot spills with a paper towel—don’t wipe, as it may spread the spill. With these simple care instructions, your natural stone piece can be an heirloom that lasts a lifetime. 

Any other questions?

Please don’t hesitate, we are one email away and here to help! Contact us via hello@ilpietra.com.au